How long will my sunglasses take to arrive & how much does it cost?
We offer free shipping to all of our customers around the World.
Our estimated delivery times are as follows:
1-3 working days.
3-5 working days.
3-6 working days.
REST OF THE WORLD
4-10 working days.
We aim to dispatch all orders within 24 hours during week days. Orders placed before 5pm GMT will usually be sent out next day.
All orders are shipped from our London stockroom, after being hand-checked for quality.
Do you accept returns?
Yes, we currently offer free on all UK orders. If you wish to return or exchange your frames, please let know us within 5 days from the date of delivery. Currently, we cannot accept return requests after this time.
For International customers, return shipping costs (including any import & customs charges) are to be paid by the customer.
Is my payment secure?
Yes, your payment is 100% secure. Our checkout page is protected by SSL to keep your credit card data safe and completely secure. On checkout pages, we’re Level 1 PCI compliant and use 128 bit SSL encryption.
When you check out SOLBOU, you’ll see two signs that you're checking out securely:
A green lock icon in your browser.
A URL starting with https://www.solbou.com/checkout
Which Sunglasses Suit My Face Shape?
Check out our useful Blog post on Choosing the Perfect Sunglasses for Your Face Shape.
Can you help me choose the perfect pair of sunglasses?
We understand eyewear shopping can sometimes be a daunting experience. Email us at email@example.com or Facebook message us @SolbouLdn and one of the team will be happy to get back to you to offer advice and tips for finding the perfect pair of shades.
We aim to get back to all enquiries within 24 business hours, although we tend to be much quicker.
How do I care for my new sunglasses?
High-quality sunglasses will last for years if properly cared for. Check out our Product Care page for useful tips on how to keep your sunglasses looking great and performing effectively.
What is the SOLBOU Quality Tag?
Before we send any products to our customers, our dedicated stockroom team will carefully check over each pair of sunglasses to ensure they are just right. Only when we’re happy that your new frames are 100% perfect will we attach our Quality Tag. It’s the mark of our commitment to quality and craftsmanship.
Are your sunglasses genuine?
We are an official stockist for all of the designers we offer at SOLBOU.com. If you buy from us, you can be 100% guaranteed you are buying the genuine article.
My sunglasses are crooked / not sitting straight.
All acetate frames in SOLBOU’s collection are made from high-grade cellulose-acetate; a traditional material that is lightweight, durable and long-lasting.
However, due to it’s unique molecular structure, cellulose-acetate reacts to high and low temperatures almost like a living organism and can move when subjected to hot / cold shifts. If this happens, don’t panic! This is perfectly normal and can be corrected very simply. To get your shades back to sitting perfectly on your face, see our useful tips to adjust your frames on our Product Care page.