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FAQ

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How long will my sunglasses take to arrive & how much does it cost?

We offer FREE shipping to all of our customers around the World. 

Our estimated delivery times are as follows:

UK - Free delivery // 1-2 working days. 

EUROPE - Free delivery // 3-5 working days.

UNITED STATES - Free delivery // 3-6 working days.

REST OF THE WORLD - Free delivery // 4-10 working days.

We aim to dispatch all orders within 24 hours during week days. Orders placed before 1.30pm GMT will usually be sent out same day. Orders placed on a weekend will be sent out on the next business day. 

All orders are shipped from our London stockroom, unless otherwise specified.

Do you accept returns?

Yes, we currently offer FREE and EASY RETURNS on all UK orders. If you wish to return or exchange your frames, please let know us within 5 days from the date of delivery.

Simply email sales@solbou.com or complete the Returns Form. We will aim to get back to you within 1 business day to guide you through the process. For International Returns, shipping costs are to be paid by the customer.

Is my payment secure?

Yes, 100%. Our checkout page is protected by SSL to keep your credit card data safe and completely secure. On checkout pages, we’re Level 1 PCI compliant and use 128 bit SSL encryption.

When you check out SOLBOU, you’ll see two signs that you're checking out securely:

  • A green lock icon in your browser.
  • A URL starting with https://www.solbou.com/checkout

Which Sunglasses Suit My Face Shape?

Can you help me choose the perfect pair of sunglasses?

Absolutely! We understand sunglass shopping can sometimes be a daunting experience. Email us at sales@solbou.com or Facebook message us @SolbouLdn and one of the team will be happy to get back to you to offer advice and tips for finding the perfect pair of frames. We aim to get back to all enquiries within 24 business hours, although we tend to be much quicker!

How do I care for my new sunglasses?

High-quality sunglasses will last for years if properly cared for. Check out our Product Care page for useful tips on how to keep your sunglasses looking great and performing effectively.

What is the SOLBOU Quality Tag?

Before we send any products to our customers, our dedicated stockroom team will carefully check over each pair of sunglasses to ensure they are just right. Only when we’re happy that your new frames are 100% perfect will we attach our Quality Tag. It’s the mark of our commitment to quality and craftsmanship. 

How do I know if the products are genuine?

We are an official stockist for all of the designers we offer at SOLBOU.com. If you buy from us, you can be 100% guaranteed you are buying the genuine article.

My Cellulose-acetate sunglasses are crooked / not sitting straight.

We ensure that all acetate frames in SOLBOU’s collection are made from high-grade cellulose-acetate; a traditional material that is lightweight, durable and long-lasting. 

However, due to it’s unique molecular structure, cellulose-acetate reacts to high and low temperatures almost like a living organism and can move when subjected to hot / cold shifts. If this happens, don’t panic! This is perfectly normal and can be corrected very simply. To get your shades back to sitting perfectly on your face, see our useful tips to adjust your frames on our Product Care page.