What are your shipping options?
We offer the option of free shipping to all of our customers around the World.
Please see here for all shipping details, including delivery estimates.
Do you accept returns?
Yes, we currently offer free on all UK orders. If you wish to return or exchange your frames, please let know us within five days from the date of delivery. We cannot accept return requests after this time.
For International customers, return shipping costs (including any import & customs charges) are to be paid by the customer.
Is my payment secure?
Yes, your payment is 100% secure. Our checkout page is protected by SSL to keep your credit card data safe and completely secure. On checkout pages, we're Level 1 PCI compliant and use 128 bit SSL encryption.
When you check out SOLBOU, you'll see two signs that you're checking out securely:
A green lock icon in your browser.
A URL starting with https://www.solbou.com/checkout
Which sunglasses will suit my face?
Check out our useful blog post on Choosing the Perfect Sunglasses for Your Face Shape.
Can you help me choose the perfect pair of sunglasses?
We understand eyewear shopping can sometimes be tricky. Email us at firstname.lastname@example.org or Facebook message us @SOLBOULDN, and one of the team will be happy to get back to you to offer advice and tips for finding the perfect pair of shades.
We aim to get back to all enquiries within twenty-four business hours - although we are often much quicker.
How do I care for my new sunglasses?
High-quality sunglasses will last for years if properly looked after. Check out our Product Care page for useful tips on how to keep your sunglasses looking pristine and performing effectively.
What is the SOLBOU Quality Tag?
Our dedicated stockroom team will carefully check over each pair of sunglasses to ensure they are just right, before shipping. Only when we're happy that your new frames are 100% perfect will we attach our Quality Tag. It's the mark of our commitment to quality and craftsmanship.
Are your sunglasses genuine?
We are an official stockist for all of the designers we offer on SOLBOU.com. If you buy from us, you can be 100% guaranteed you are buying the genuine article.
My sunglasses are crooked / not sitting straight.
All acetate frames in SOLBOU's collection are crafted with high-grade cellulose-acetate - a traditional material that is lightweight, durable and long-lasting. Due to its unique molecular structure, cellulose-acetate moves when subjected to high and low temperatures. This can sometimes leave your sunglasses no longer sitting perfectly straight on your face. If this happens, don't panic! It is perfectly normal and can be easily corrected. To get your shades back to sitting correctly on your face, see our useful tips to adjust your frames on our Product Care page.